| 1. Confirm the importer of record | Identify the US importer of record and confirm who will provide the customs bond, entry information, and supporting records. DDP allocates costs and delivery responsibilities between seller and buyer; it does not remove the importer’s customs obligations. | Broker confirms the entry party, bond arrangement, and that the entry has been transmitted to US Customs and Border Protection (CBP). | If the importer, bond, or tax identification details are missing or inconsistent, ask the broker to identify the exact missing information before the shipment reaches the port. |
| 2. Validate classification and country of origin | Prepare a product description detailed enough to support the appropriate Harmonized Tariff Schedule of the United States (HTSUS) classification. Verify country of origin and any applicable marking or trade-program claims. | Broker review is complete, and the entry data includes a consistent product description, classification, and origin. | If CBP or the broker questions classification or origin, provide product specifications, materials, function, manufacturing details, and relevant supporting records. Do not guess or change the classification merely to avoid a review. |
| 3. Make the customs value and invoice consistent | Ensure the commercial invoice accurately describes the goods, quantities, currency, transaction value, and sale terms. Give the broker any information needed to determine the customs value and applicable adjustments. | Invoice and entry details reconcile, and the broker reports that required value information has been received. | For a value query, provide the requested invoice, payment, assists, or other transaction records. Correct genuine errors consistently across the invoice, packing list, and entry data. |
| 4. Check whether another US agency regulates the goods | Determine whether the product may fall under a Partner Government Agency (PGA), such as FDA-regulated products, certain USDA-regulated goods, or applicable FCC-regulated equipment. Check the relevant agency’s requirements before dispatch; not every product requires a permit or prior notice. | Broker confirms whether an agency data set, notification, permit, or other document is required and whether the relevant review is pending or complete. | If an agency hold appears, request the agency name and specific requirement. Submit the correct product, registration, permit, or notification information through the appropriate process; a customs broker cannot replace an agency authorization. |
| 5. Prepare accurate product and transport documents | Match the commercial invoice, packing list, transport document, and product details. For regulated or hazardous materials, verify applicable packaging, marking, declaration, and carrier requirements before tendering the shipment. | Documents are accepted for processing, and shipment identifiers match across the carrier and broker records. | If documents conflict or a dangerous-goods detail is missing, correct the source document and coordinate with the carrier and broker. Do not describe restricted or hazardous goods as ordinary merchandise. |
| 6. Track each clearance milestone separately | Keep the shipment or entry number, broker contact, arrival date, and document set together. Check the carrier or broker portal for arrival, entry filed, customs review, agency review, examination, release, and delivery milestones where available. | A “released” status generally indicates a customs release recorded by the relevant system; confirm separately that any agency hold is cleared and the carrier has the freight available for delivery. | Status labels and update timing vary by provider. If tracking stalls, ask the broker whether the entry is awaiting filing, document review, examination, payment, or agency action, and request the latest actionable update. |
| 7. Resolve exceptions with a named owner and deadline | Before shipping, agree who will answer broker questions, supply missing records, and approve corrections. Keep a responsive contact available during the expected arrival and clearance period. | Broker or carrier identifies the exception, the party responsible for the next action, and whether the entry remains pending or has been released. | Request the exact hold reason, required document or correction, responsible agency or party, and next follow-up time. Send complete information promptly, keep a written record, and escalate unresolved issues through the broker’s designated contact. |