| Relevant Project Experience | At least 5 years of documented experience in automated parking systems and several completed projects of a similar scale. | Project references, completion dates, parking capacity, system type, operating environment, and contactable end users. | 15% | Score higher when references match the proposed system, local regulations, and traffic volume. |
| System Type and Capacity | A clearly defined solution for the site, such as puzzle, stacker, tower, shuttle, rotary, or fully automated parking. | Rated vehicle dimensions, maximum vehicle weight, parking spaces, throughput, retrieval sequence, and expansion capability. | 12% | Compare guaranteed performance with the actual peak-hour demand and available site area. |
| Safety and Compliance | Risk assessment, emergency stop functions, access control, anti-crush protection, overload protection, and documented safety circuits. | Applicable conformity documents, safety calculations, inspection reports, wiring diagrams, and regional approval requirements. | 18% | Require evidence against applicable standards, including EN 14010, ISO 13849-1, and IEC 60204-1 where relevant. |
| Manufacturing Quality | A controlled quality system with traceable materials, inspection records, testing procedures, and corrective-action processes. | Quality certificate scope, factory audit access, component traceability, welding records, inspection plans, and factory acceptance test procedures. | 12% | Give preference to suppliers able to provide third-party certificates and project-specific inspection records. |
| Availability and Lead Time | A written delivery schedule covering design approval, production, testing, shipment, installation, and commissioning. | Standard manufacturing lead time, long-lead components, shipping terms, installation resources, and delay-management procedures. | 8% | Compare the complete project timeline rather than only the equipment production period. |
| After-Sales Service | Defined service coverage, remote diagnostic capability, spare-parts planning, and trained local or regional technicians. | Service response time, escalation process, preventive-maintenance schedule, spare-parts list, and technician qualifications. | 15% | Use service-level commitments with measurable response and restoration targets. |
| Warranty and Lifecycle Support | A clearly written warranty covering equipment, control systems, workmanship, exclusions, and spare-parts availability. | Warranty duration, claim process, consumable exclusions, software support, obsolescence policy, and expected service life. | 8% | Assess total lifecycle risk instead of selecting solely on the initial purchase price. |
| Integration and Cybersecurity | Compatibility with access control, payment, building management, fire alarm, CCTV, and reservation systems where required. | Communication protocols, API documentation, user permissions, backup procedures, software update policy, and network architecture. | 7% | Require interface specifications and cybersecurity responsibilities before contract award. |
| Energy and Environmental Performance | Measured energy consumption, efficient standby operation, suitable corrosion protection, and documented environmental assumptions. | Energy data per operating cycle, motor specifications, noise levels, ingress protection, climate range, and maintenance requirements. | 5% | Compare measured or calculated figures using the same traffic and climate assumptions. |