| Quality Management Certification | Confirm that the quality management certificate is current and that its scope covers heat treatment or carburizing operations. | A verifiable ISO 9001 certificate issued by an accredited certification body, with the correct legal entity, site address, validity period, and operational scope. | A certificate is expired, issued for another location, or does not cover the actual processing site. | 15% |
| Automotive Heat-Treatment Controls | Assess whether the factory uses a structured heat-treatment system for process control, risk management, and reaction plans. | A completed heat-treatment system assessment based on CQI-9 or an equivalent customer-approved framework, supported by corrective-action records. | The factory cannot provide an audit summary, process-risk analysis, or evidence of closed corrective actions. | 12% |
| Vacuum Furnace Capability | Review furnace working-zone size, temperature range, pressure capability, gas control, quenching method, and batch capacity. | Equipment specifications match the part envelope and material requirements, with documented operating limits and preventive-maintenance records. | The proposed equipment is selected without checking part geometry, loading density, distortion risk, or required case depth. | 14% |
| Process Development and Trial Runs | Determine how the factory converts material grade, hardness targets, case depth, geometry, and distortion limits into a validated recipe. | A written trial plan, sample approval criteria, documented recipe revisions, and metallurgical results from representative parts. | The factory promises a final result before reviewing drawings, tolerances, material certificates, and inspection requirements. | 14% |
| Pyrometry and Calibration | Verify the control and calibration of thermocouples, sensors, recorders, vacuum gauges, and gas-analysis instruments. | Current calibration certificates traceable to recognized national or international standards, plus furnace uniformity and system-accuracy records where required. | Calibration intervals are unclear, records are incomplete, or instruments are used beyond their stated calibration date. | 10% |
| Inspection and Test Reporting | Confirm that the factory can report surface hardness, core hardness, effective case depth, microstructure, distortion, and other specified characteristics. | Reports identify the batch, material, recipe, inspection method, acceptance criteria, equipment, operator or reviewer, and test results. | Reports contain only a pass/fail statement without test methods, measured values, sampling details, or traceability. | 12% |
| Communication and Technical Review | Evaluate response quality, technical questions, drawing review, change control, and escalation procedures before production begins. | Clear written replies, a named technical contact, documented action items, agreed response times, and formal approval of specifications. | Replies are vague, technical questions are ignored, or changes are accepted verbally without revision control. | 10% |
| Traceability and Batch Records | Check whether incoming material, loading pattern, furnace recipe, operator, inspection results, and shipment records can be linked. | A unique lot or batch identification system with retrievable records and defined retention periods agreed with the customer. | Parts from different lots are mixed, records are handwritten without review, or historical data cannot be retrieved promptly. | 8% |
| Delivery and Capacity Planning | Assess trial, production, and recovery lead times, available furnace capacity, maintenance shutdowns, and backup arrangements. | A written production schedule, capacity estimate based on actual batch loading, defined delivery milestones, and documented contingency planning. | Lead-time commitments are given without capacity analysis or exclude inspection, rework, transport, and approval time. | 7% |
| Nonconformance and Corrective Action | Review how deviations such as incorrect hardness, inadequate case depth, excessive distortion, or contamination are contained and resolved. | A documented nonconformance process using root-cause analysis, containment, corrective action, effectiveness verification, and customer notification rules. | The factory relies on sorting or reprocessing without identifying the process cause or preventing recurrence. | 8% |
| Long-Term Technical Support | Determine whether support continues after launch through process optimization, engineering changes, audits, and recurring performance reviews. | A defined support contact, service-level expectations, periodic review process, documented change management, and access to retained process history. | Support depends on one individual, post-launch issues are handled informally, or process knowledge is not retained. | 10% |