| DDP Contract Scope | 15% | The written quotation should cover export handling, international transport, US import clearance, duties, applicable taxes, final delivery, and clearly defined exclusions. | A shipment-specific DDP quotation, service agreement, Incoterms® 2020 reference, surcharge schedule, and liability terms. | The quote says “DDP” but excludes customs fees, exams, duties, residential delivery, remote-area charges, or storage without explaining the conditions. |
| Importer-of-Record Compliance | 15% | The partner must explain who will act as importer of record and how customs responsibility, entry data, duty payment, recordkeeping, and product compliance will be managed. | Importer-of-record structure, customs power-of-attorney process, entry documentation workflow, and confirmation that the proposed arrangement is legally suitable for the goods. | The provider promises “no customs responsibility for the buyer” without identifying the importer of record or explaining US regulatory obligations. |
| Customs Brokerage Capability | 12% | A qualified customs-brokerage process should support tariff classification, valuation, country of origin, admissibility checks, entry filing, and post-entry issue management. | Brokerage authorization details, sample entry documentation, escalation contacts, audit process, and procedures for customs examinations or holds. | No named customs escalation process, no classification review, or a promise that every product qualifies for the same duty treatment. |
| Landed-Cost Transparency | 12% | The landed-cost model should separate freight, brokerage, duties, taxes, handling, fuel or peak surcharges, delivery, storage, and possible inspection fees. | A line-item cost sheet showing the calculation basis, currency, validity period, minimum charges, and treatment of duty changes. | A single unusually low “all-in” price with no tariff basis, no surcharge rules, or no explanation of what happens when customs assesses additional charges. |
| Lane and Mode Coverage | 10% | The partner should offer a documented routing plan for the buyer’s origin, US gateway, destination, cargo type, and required delivery speed. | Routing options, carrier or consolidator arrangements, cutoff schedules, transshipment points, gateway alternatives, and contingency plans. | The provider cannot identify the actual origin handoff, US gateway, final-mile method, or alternative route during capacity disruption. |
| Transit-Time Reliability | 10% | Evaluate performance using historical on-time delivery, customs-clearance duration, milestone accuracy, and exception frequency rather than a single promotional transit time. | At least three to six months of lane-level KPI reporting, including booked-to-departed, arrival-to-clearance, and clearance-to-delivery results. | Only an optimistic “door-to-door” estimate is provided, with no separation between transport time, customs time, and final-mile delivery time. |
| Shipment Visibility | 8% | Tracking should include booking, pickup, departure, arrival, customs status, release, handoff, out-for-delivery, and proof-of-delivery milestones. | Live tracking demonstration, exception alerts, shipment reports, data-export options, and named contacts for milestone discrepancies. | Tracking stops at port arrival, updates are manual only, or customs and final-mile events are unavailable to the buyer. |
| Cargo and Product Compliance | 8% | The provider should screen product descriptions, HS classification, origin, labeling, restricted goods, batteries, food, cosmetics, medical products, and other regulated categories before booking. | Pre-shipment compliance checklist, product-data requirements, restricted-commodity policy, dangerous-goods process, and documented escalation procedure. | The provider accepts incomplete descriptions, discourages accurate product information, or guarantees clearance without reviewing the goods. |
| Claims, Insurance, and Liability | 5% | The contract should define liability limits, claim deadlines, exclusions, cargo insurance availability, concealed-damage procedures, and responsibility during customs or storage events. | Terms and conditions, cargo-insurance certificate or policy options, claims form, response-time commitment, and examples of claim resolution. | The provider treats freight insurance as automatically included or refuses to disclose liability limits and exclusions. |
| Account Management and Scalability | 5% | The partner should provide a named account owner, documented escalation path, service-level targets, and capacity planning for seasonal or volume growth. | Service-level agreement, response-time targets, operating hours, escalation matrix, peak-season plan, and implementation timeline. | No single accountable contact, slow quote turnaround, no peak plan, or significant service changes after volume increases. |