| 01 | Translate corporate strategy into supply chain priorities | Balance customer service, cost efficiency, resilience, and sustainability. | Strategy-to-KPI coverage Formula: strategic goals linked to active KPIs ÷ total strategic goals | 58% | 100% | Create a shared scorecard with common definitions, owners, and escalation rules. | Quarterly |
| 02 | Build one demand and supply plan | Improve planning accuracy and reduce avoidable expedites. | Forecast accuracy Measured using a consistent MAPE or WAPE method | 78% | 85% | Run a monthly consensus planning cycle using sales, operations, finance, and partner inputs. | Monthly |
| 03 | Segment products, customers, and suppliers | Apply differentiated service, inventory, and risk policies. | Policy coverage Critical categories with documented service and stocking policies | 46% | 95% | Use value, demand variability, lead time, and supply risk to define operating segments. | Quarterly |
| 04 | Share reliable data across the network | Create timely visibility of orders, inventory, capacity, and shipments. | Data completeness Required partner data fields received accurately and on time | 64% | 95% | Standardize item, location, lead-time, inventory, and shipment data with validation controls. | Weekly |
| 05 | Manage suppliers through shared performance agreements | Improve delivery reliability, quality, responsiveness, and cost transparency. | On-time, in-full delivery Orders delivered by the agreed date and quantity | 86% | 95% | Agree on measurable service levels, root-cause reviews, corrective actions, and incentive mechanisms. | Monthly |
| 06 | Coordinate inventory policies across nodes | Increase availability while reducing excess and obsolete stock. | Inventory turns Annualized cost of goods sold ÷ average inventory value | 5.2 turns | 6.4 turns | Synchronize reorder points, safety stocks, minimum order quantities, and replenishment calendars. | Monthly |
| 07 | Design resilience into critical supply paths | Reduce exposure to disruption, concentration, and long recovery times. | Critical-source risk coverage Critical sources with documented risk assessments and mitigation plans | 42% | 90% | Map tier-one and key upstream dependencies, qualify alternatives, and test continuity scenarios. | Quarterly |
| 08 | Connect logistics decisions with customer service goals | Shorten order-to-delivery time without increasing avoidable transport cost. | Order cycle time Average time from confirmed order to customer delivery | 4.5 days | 3.0 days | Align fulfillment priorities, transportation plans, delivery windows, and exception handling. | Weekly |
| 09 | Make sustainability measurable throughout the chain | Reduce emissions, waste, energy use, and compliance exposure. | Supply-chain emissions data coverage Spend or activity data supported by documented emissions factors | 35% | 75% | Set common reporting boundaries, collect activity data, and include environmental criteria in sourcing reviews. | Quarterly |
| 10 | Create a continuous-improvement governance model | Turn performance data into sustained cross-functional action. | Corrective-action closure rate Actions closed by the agreed due date | 61% | 90% | Use a tiered meeting structure, documented root-cause analysis, accountable owners, and benefit tracking. | Monthly |